Our objective is to increase the efficiency of voice communication strategies in organizations. We offer the following solutions for your organization.
Phone call automation service with personalized message recordings. For phone calls, it dials and plays a prerecorded audio message or plays an automated reading of a personalized text with information on the recipient. For text messages, it automatically sends personalized texts tailored to the recipient. It is useful for billing services, payment reminders, telephone surveys, confirmations and notices.
An automated response system to route calls and consult information. Call routing allows a call to be forwarded to a specific person or area based on the client’s choice. In order to consult certain information, this service may be integrated with others to check balances, statements, grades or other information.
This service allows website visitors to connect with your customer service or technical support staff. The visitor makes a call directly from the website, using computer speakers and microphone (or headphones), and the call is answered by an operator via web, switch or IVR system. The visitor does not need to install any additional software to make the call. This service is useful because it increases customer service lines without further infrastructure.
It increases the level of security when accessing business applications and also replaces tokens. The system user introduces his access data and receives a text message or call to his registered telephone number with a code that he has to enter in order to be granted access. Optionally, for greater security the user can enter an additional code via telephone. All communication channels are encrypted.